“How can we use new technology to take customer service to a higher level and simplify the problem-solving process?“
We enhanced the remote assistance tool through AR-supported live video transmission. This live AR support improves the performance of technical support when identifying and solving problems. The application increases the solution rate and lowers the operating costs.
The team of "and dos Santos" guided us through the software selection process and led the supplier communication. It was also very valuable for us to have a strong partner in this project to make the most of innovative hardware such as smart glasses and software.
Project management support was excellent and execution speed was high. In the implementation, "and dos Santos" carried out the tests and the validation.
The team of "and dos Santos" guided us through the software selection process and led the supplier communication. It was also very valuable for us to have a strong partner in this project to make the most of innovative hardware such as smart glasses and software.
Project management support was excellent and execution speed was high. In the implementation, "and dos Santos" carried out the tests and the validation.
